We Do Well By Doing Good
At Collab, we believe that debt recovery is more than just numbers and dates … it’s also people. With technology, tools and human support, we establish WHY your customers are struggling to pay. WHAT we can do to help them manage their repayments. And, HOW to use that data to help you track their repayments, and ensure they remain loyal customers.
Track On All Devices
Easily monitor and track customer payments. Settle and reconcile accounts. Cloud-based software – no installations, updates or IT skills required.
Human-To-Human Engagement
In-person information verification and automated customer record updates.
Your Customers Empowered
Your client gets online and call centre support, dashboards for self-monitoring and ongoing Customer education. Incentive program coming soon.
Your Business Revitalised
Rapid increase in ROI, improved customer retention and fast track financial inclusion.
Companies We Work With
How We Assist While We Collect
We offer smart payment solutions through a suite of flexible, modular technology and human managed services that can be tailored to your organisation’s needs.
Flexible & Modular
Flexible and modular services to suit your company’s needs
Compliant
Collab is fully KYC and National Credit Act compliant
Level 2 BEE Rated
51% Black owned and managed
30% Black women owned
National Collections
National collections footprint with offices in Johannesburg, Cape Town and Durban.
01.
Cloud-Based Platform Features & Functions
Desktop and mobile access for agents,
your customers and executives
Comprehensive customer visibility, payment performances and account statuses
Built-in business intelligence, reporting, and accounting
Digital communications including SMS, email, call centre, and online chat
Full audit trails
Instant bank account verification and debit order registration
Compliant electronic and SMS e-signatures
Payment at retailers and rewards programme
02.
Boutique Admin Order Management
03.
Multilingual Call Centre & Field Agents
