Software and services that help transform your company’s debt recovery into empowering debt management relationships.
CLICK, CONNECT, COLLECT
We Do Well By Doing Good
At Collab, we believe that debt recovery is more than just numbers and dates … it’s also people. With technology, tools and human support, we establish WHY your customers are struggling to pay. WHAT we can do to help them manage their repayments. And, HOW to use that data to help you track their repayments, and ensure they remain loyal customers.
Track On All Devices
Easily monitor and track customer payments. Settle and reconcile accounts. Cloud-based software – no installations, updates or IT skills required.
In-person information verification and automated customer record updates.
Your Customers Empowered
Your client gets online and call centre support, dashboards for self-monitoring and ongoing Customer education. Incentive program coming soon.
Your Business Revitalised
Rapid increase in ROI, improved customer retention and fast track financial inclusion.
Companies We Work With
How We Assist While We Collect
We offer smart payment solutions through a suite of flexible, modular technology and human managed services that can be tailored to your organisation’s needs.
Flexible & Modular
Flexible and modular services to suit your company’s needs
Collab is fully KYC and National Credit Act compliant
Level 2 BEE Rated
51% Black owned and managed
30% Black women owned
National collections footprint with offices in Johannesburg, Cape Town and Durban.
Cloud-Based Platform Features & Functions
The following services are integrated into the platform, to provide additional value added services.
Desktop and mobile access for agents,
your customers and executives
Comprehensive customer visibility, payment performances and account statuses
Built-in business intelligence, reporting, and accounting
Digital communications including SMS, email, call centre, and online chat
Full audit trails
Instant bank account verification and debit order registration
Compliant electronic and SMS e-signatures
Payment at retailers and rewards programme
Boutique Admin Order Management
End-to-end automated administration management:
Administrator engagement and record keeping
Legal instructions, disputes and resolutions
Automated notifications and risk assessments
Rescission listings and clearances
Payment collection and settlement
Assignment of locked funds
Multilingual Call Centre & Field Agents
Pre-qualification to determine collectability
Customer data enhancement for collection accuracy
BehavioralAnalytics and intelligence for collection optimisation
Voice and digital engagement recordings
AEDO (Authenticated Early Debit Order) empowered for automated, authenticated collections and settlements
Field agent that will meet your customer in their preferred location
Start Doing Debt Collection Differently
Contact us today to change your companies Debt Collection into Debt Recovery for your customers.