We Do Well By Doing Good

At Collab, we believe that debt recovery is more than just numbers and dates … it’s also people. With technology, tools and human support, we establish WHY your customers are struggling to pay. WHAT we can do to help them manage their repayments. And, HOW to use that data to help you track their repayments, and ensure they remain loyal customers.

Track Data on all devices

Track On All Devices

Easily monitor and track customer payments. Settle and reconcile accounts. Cloud-based software – no installations, updates or IT skills required.

Field agent that will meet your customer

Human-To-Human Engagement

In-person information verification and automated customer record updates.

Pre-qualification to determine collectability

Your Customers Empowered

Your client gets online and call centre support, dashboards for self-monitoring and ongoing Customer education. Incentive program coming soon.

fast track financial inclusion

Your Business Revitalised

Rapid increase in ROI, improved customer retention and fast track financial inclusion.

Companies We Work With

How We Assist While We Collect

We offer smart payment solutions through a suite of flexible, modular technology and human managed services that can be tailored to your organisation’s needs.

modular@3x

Flexible & Modular

Flexible and modular services to suit your company’s needs

KYC compliant

Compliant

Collab is fully KYC and National Credit Act compliant

BEE Level

Level 2 BEE Rated

51% Black owned and managed

30% Black women owned

South African Debt Collection Company

National Collections

National collections footprint with offices in Johannesburg, Cape Town and Durban.

01.

Cloud-Based Platform Features & Functions

The following services are integrated into the platform, to provide additional value added services.
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Desktop and mobile access for agents,
your customers and executives

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Comprehensive customer visibility, payment performances and account statuses

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Built-in business intelligence, reporting, and accounting

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Digital communications including SMS, email, call centre, and online chat

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Full audit trails

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Instant bank account verification and debit order registration

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Compliant electronic and SMS e-signatures

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Payment at retailers and rewards programme

02.

Boutique Admin Order Management

End-to-end automated administration management:
Debt collection technology and solutions
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Administrator engagement and record keeping
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Legal instructions, disputes and resolutions
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Automated notifications and risk assessments
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Rescission listings and clearances
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Payment collection and settlement
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Assignment of locked funds

03.

Multilingual Call Centre & Field Agents

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Pre-qualification to determine collectability
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Customer data enhancement for collection accuracy
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Behavioral Analytics and intelligence for collection optimisation
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Voice and digital engagement recordings
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AEDO (Authenticated Early Debit Order) empowered for automated, authenticated collections and settlements
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Field agent that will meet your customer in their preferred location
debt collection field agent

Start Doing Debt Collection Differently

Contact us today to change your companies Debt Collection into Debt Recovery for your customers.